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Manager, Strategic Operations

  • Remote
    • New York, New York, United States
  • $50 - $60 per hour
  • Technology & Operations

Job description

Job Type: Temporary to Permanent Contract Role

Hours: 40/week

Location: Remote, United States

Reports to: Chief Operating Officer

About Taproot Foundation

Taproot Foundation, a national nonprofit, drives social change by connecting nonprofits with skilled volunteers through pro bono service. Taproot is creating a world where mission-driven organizations have full access—through pro bono service—to the marketing, strategy, HR, and IT expertise they need to thrive.

About the Role

The Manager, Strategic Operations, will play a key role in optimizing operations, enhancing systems, and supporting organizational growth. Reporting directly to the Chief Operating Officer (COO), you will oversee key operational processes, technology platforms, vendor relations, and compliance efforts to drive Taproot’s mission forward. You’ll lead transformational initiatives, including expanding the use of technology like AI into the organization’s operational workflow, while ensuring a seamless intersection of technology, operations, process, and culture.

What You’ll Achieve

  • Partner with the COO to refine operational strategies, policies, and practices that align with Taproot’s mission and values.
  • Oversee and optimize systems and tools to ensure integration, efficiency, and alignment with operational goals. Identify opportunities for innovation and technology to drive improvements across the organization.
  • Lead operational initiatives, including employee onboarding/offboarding, Information Security requests, licensing agreements, and internal security programs.
  • Manage key business systems working closely with the COO to ensure platforms meet team needs and improve operational performance.
  • Lead change management initiatives, ensuring effective tracking, communication, and documentation of projects.
  • Support special projects and strategic priorities, including planning and executing in-person events and summits to foster a high-performing organizational culture.
  • Update and maintain Taproot’s operating plan, coordinating with key stakeholders under the leadership of the COO.

Job requirements

About You

  • 6+ years of experience in business operations, program management, or business analysis, with a strong focus on operations and technology.
  • Experienced using Gen AI and other emergent digital tools in daily workflow and brings a sense of knowledge and curiosity to improve efficiency and effectiveness.
  • Proficient with platforms such as Salesforce, SurveyMonkey, Asana, Zoom, Klaviyo/CRM, Calendly, or similar tools.
  • Proven experience managing cross-functional projects, operational workflows,
  • Ability to analyze operational data, track KPIs, and assess progress toward goals.
  • Experience with sourcing, evaluating, negotiating, and managing external vendors.
  • Knowledge of risk management strategies and compliance (SOC2, GDPR, digital security best practices).
  • Excellent written and verbal communication skills, with the ability to collaborate across all levels of the organization.

Additional Information:

  • This is a remote position with minimal travel required.
  • For this role, the estimated hourly rate is between $50 - $60 per hour subject to locality adjustments. The actual hourly rate will vary based on factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the hourly rate for this role may be modified.
  • Comprehensive benefits. Taproot Foundation offers great benefits to take care of its people, including but not limited to 25 paid holidays, 403b Retirement Plan, commitment to individualized professional development, a generous vacation accrual policy, and more.

Why Join Taproot?

  • Mission-Driven Impact: Make a difference by enabling nonprofits to thrive.
  • Strategic Growth: Lead operations in an innovative, scaling organization.
  • Collaborative Culture: Work with passionate professionals dedicated to social good.
  • Innovation Opportunities: Taproot values creative solutions and fresh ideas.

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