Manager, Pro Bono Services

About Taproot 

Taproot Foundation is a national nonprofit powering the next generation of pro bono service. For over two decades, we’ve helped nonprofits access high-quality, high-trust support from skilled pro bono consultants—so they can meet urgent challenges, grow their impact, and lead with confidence. Now, we’re scaling our platform, expanding our influence, investing in partnerships, and building a more accessible, effective pro bono marketplace. 

We are committed to building a more equitable pro bono ecosystem—one that centers community voices, lowers barriers to access, and embraces innovation. Our team values pragmatic optimism, impact orientation, playful professionalism, and progress—and we’re excited to welcome a new colleague who shares those values. 

Taproot Foundation is powering the next generation of pro bono service—and the Manager, Pro Bono Services plays a pivotal role in making it happen. Focused on the “demand side” of our growing marketplace, this role ensures nonprofits receive the gold standard in pro bono support while helping shape the future of how organizations build capacity through skilled volunteering. 

As Taproot’s nonprofit community engagement Manager, you will develop deep expertise in nonprofit capacity-building and sector needs, serving as an internal subject matter expert and external advocate. You’ll drive innovation in how Taproot understands, supports, and scales nonprofit success—translating sector insights into strategy, content, and community-building that advance our mission. 

This is a dynamic, forward-looking position for someone who thrives at the intersection of nonprofit success, program design, and tech-enabled community engagement. You’ll help us anticipate where the nonprofit sector is heading—and provide tailored resources and programming where they need it most. You will engage daily with nonprofit users and pro bono consultants, and periodically interface with corporate partners and funders to strengthen the platform ecosystem.  

This is a fully remote role, reporting to the Senior Director, Pro Bono Services & Pro Bono Marketplace, and requires up to 20% travel (as needed). You will also have the opportunity to engage regularly with the Product and Technology team, Advisory Services, Marketing team, and Help Desk Support.

What You’ll Do 

Shape and Scale Nonprofit Engagement 

• Develop and execute strategies to expand and activate Taproot’s nonprofit user base, ensuring organizations effectively leverage pro bono consultants (PBCs) to advance their missions. 

• Create engaging, scalable content—such as onboarding materials, toolkits, and training resources—that empower nonprofits to adopt and succeed on Taproot’s Pro Bono Services platform. 

• Review and approve nonprofit applications, ensuring high-quality, mission-aligned projects and sessions are listed. 

• Identify opportunities to innovate at every stage of the nonprofit user journey, positioning Taproot as the gold standard for pro bono support. 

Drive Innovation and Sector Leadership 

• Track nonprofit sector trends and emerging capacity needs to inform Taproot’s marketplace strategy. 

• Anticipate shifts in the nonprofit landscape and design engagement approaches that lead organizations toward future opportunities. 

• Partner with Product and Technology teams to innovate platform features and user experiences that elevate nonprofit outcomes. 

• Apply an equity and inclusion lens when tracking sector trends, ensuring Taproot’s strategies address the diverse needs of all organizations, especially those led by or serving underrepresented communities. 

Build a Thriving Nonprofit Community 

• Activate a connected, inspired community of nonprofit users through digital campaigns, peer learning, and community events. 

• Collaborate with the Marketing & Communications team to craft audience-centric storytelling that celebrates nonprofit impact and amplifies Taproot’s brand. 

• Develop and implement a community engagement strategy that fosters collaboration, visibility, and shared purpose among nonprofit users. 

Measure, Learn, and Optimize for Impact 

• Monitor key engagement and satisfaction metrics to assess performance and guide improvements. 

• Leverage data and AI-driven insights to refine engagement strategies, ensuring equitable and impactful outcomes. 

• Share learnings across internal teams to inform decision-making and strategic growth. 

Contribute to Organizational Strategy 

• Participate in cross-functional initiatives that advance Taproot’s innovation agenda and sector impact. 

• Represent nonprofit perspectives in internal discussions, ensuring the voice of the social sector is at the center of our design and decision-making. 

What You Bring 

• 5–7 years of professional experience in nonprofit programs, community engagement, or platform-based service delivery. 

• Proven ability to design and execute scalable engagement strategies and build trusted relationships with nonprofit leaders. 

• Strong communication and storytelling skills, with the ability to craft clear, compelling, and audience-centric content for diverse stakeholders. 

• Strategic and innovative thinking—you anticipate future trends and design creative, data-informed solutions that keep Taproot ahead of the curve. 

• A user-centered mindset that balances the needs of nonprofits, pro bono consultants, and corporate partners. 

• Experience partnering across functions—especially with Marketing & Communications, Product, and Tech—to align messaging, design, and delivery. 

• Commitment to equity and inclusion as a core principle in program design, communications, and partnership development. 

• Curiosity and digital fluency; comfort experimenting with technology, data tools, and emerging platforms (including AI) to enhance impact. 

• Strong analytical skills and the ability to translate data and insights into actionable recommendations. 

• A collaborative, proactive, and purpose-driven orientation—you thrive in a mission-focused, fast-evolving environment. 

To Apply 

If you’re excited to help shape the future of pro bono service—and to strengthen the nonprofit sector from within—we want to hear from you. 

Please submit your resume and a thoughtful cover letter addressed to Kim Swartz. Applications will be reviewed on a rolling basis through December 1st.